Terms and Conditions

These Terms and Conditions govern access to and use of Wakil Nepal's website, accounts, dashboards, communications and technology-enabled legal and business-support services. Wakil Nepal is operated by Genuine Law Associate and Research Center Pvt. Ltd. References to Wakil Nepal, we, us or our mean that company and, where the context requires, the lawyers or authorised professionals assigned to a service.

By creating an account, submitting a request, paying for a service, uploading a document, clicking an acceptance control or continuing to use the platform after having a reasonable opportunity to review these Terms, you agree to be bound by them. If you do not agree, do not use the platform or purchase a service.

A quotation, order summary, engagement letter or separately signed agreement may add service-specific terms. If there is a direct conflict, the signed engagement letter governs the relevant legal engagement, followed by the order summary and then these Terms, except where mandatory law requires otherwise.

Account means the authenticated profile used to request and track services. Client means a person or organisation whose legal engagement we have expressly accepted. Content means website text, articles, templates, interfaces and other platform material. Government Authority includes any ministry, department, registrar, tax authority, court, municipality or other public body. Service means a legal, registration, compliance, documentation, consultation or related service accepted by Wakil Nepal. User means any visitor, account holder, applicant, authorised representative or Client.

Uploaded Documents include identity documents, corporate records, applications, contracts, evidence, signatures, images and other files submitted through or in connection with the platform. Third-Party Service means a payment processor, government portal, identity-verification provider, cloud provider, communications provider or other independent system used in delivering a Service.

You must have legal capacity to enter into these Terms. If you use Wakil Nepal for a company, partnership, NGO, INGO or another person, you confirm that you are authorised to provide instructions, disclose the submitted information, accept these Terms and bind that person where applicable.

Services intended for a minor or a person who cannot act independently must be requested by a lawful parent, guardian or authorised representative. We may require evidence of identity, capacity, guardianship, corporate authority, beneficial ownership or representation before acting.

Provide accurate registration information and maintain one appropriately controlled account for each authorised user. You are responsible for protecting passwords, one-time codes, recovery methods and devices used to access the account. Do not share credentials or allow another person to impersonate you.

Notify us promptly if you suspect unauthorised access, credential disclosure or an incorrect account change. We may require re-authentication, temporarily restrict access or reset credentials to protect Users, Clients and documents. You remain responsible for activity performed through your account unless the activity resulted from a security failure for which applicable law makes us responsible.

We may conduct identity, authority, conflict, sanctions, source-of-funds, beneficial-ownership or other compliance checks where appropriate for a requested Service, professional obligation, payment, government filing or risk assessment. A check does not guarantee acceptance of an engagement or approval by an authority.

You must provide authentic, current and legible evidence and cooperate with reasonable verification requests. We may decline, pause or terminate a Service if verification cannot be completed, instructions appear unauthorised or continued work may breach law, professional duties or risk controls. We will not ask you to misstate ownership, purpose, consideration, identity or any material fact.

You are responsible for reviewing names, dates, addresses, identification numbers, ownership, capital, business activities, transaction values, tax facts and other information before submission. Tell us promptly about any error or material change.

We may rely on information and approvals supplied by you or your authorised representative unless we know they are unreliable. Additional work, delay, rejection, penalty or third-party cost caused by incomplete, late or inaccurate information may require a revised fee and timetable. We will not file information that we reasonably believe is false, misleading, forged or unlawful.

Wakil Nepal combines technology, administrative support and access to legal professionals. Website pages, automated checklists, calculators, FAQs and general communications are informational and are not a substitute for advice on your facts.

A lawyer-client or other professional relationship is created only when Wakil Nepal or the responsible professional expressly accepts a defined engagement, required checks are completed and any required engagement terms or payment conditions are satisfied. Sending a message, uploading a document, booking an appointment or receiving general information does not by itself create that relationship.

When an engagement is accepted, its scope is limited to the work stated in the engagement letter, accepted quotation or order confirmation. Tax, accounting, valuation, foreign-law, technical or investment advice is excluded unless expressly included.

Before an engagement is accepted, we may need enough information to identify the parties and perform a conflict check. Do not send unnecessary confidential information until we confirm an appropriate channel and engagement status.

Where a professional engagement exists, applicable duties of confidentiality and professional conduct apply in addition to the Privacy Policy and these Terms. Confidentiality may be subject to lawful disclosure duties, Client authorisation, fraud or harm prevention rules, professional-defence rights and other exceptions recognised by applicable law.

Government Authorities are independent of Wakil Nepal. They control eligibility decisions, examination, queries, appointments, inspections, registration, certification, approval, refusal, suspension, penalties and processing times. We cannot direct an authority or guarantee an outcome.

Published fees, document lists, forms, portals and timelines can change without notice. Any estimate is based on the information available at the time and ordinarily assumes a complete, accurate and uncontested application. Official downtime, policy changes, public holidays, requests for clarification and third-party action may extend the process.

A registration does not replace any separate licence, tax registration, sector approval, immigration permission, professional approval, local registration or continuing compliance obligation that applies to the activity.

You agree to cooperate reasonably and to:

• provide complete, accurate and lawful instructions and documents on time;
• review drafts, spellings, figures, classifications and filing details before approval;
• obtain necessary consent from directors, shareholders, partners, employees, family members and other affected persons;
• keep originals and independently required accounting, tax, corporate and legal records;
• attend appointments and sign, notarise or legalise documents where required;
• pay agreed professional fees, taxes, duties, government charges and third-party expenses; and
• monitor post-completion deadlines, renewals and compliance unless ongoing monitoring is expressly included.

You must not use Wakil Nepal to:

• submit forged, altered, stolen, misleading or unlawfully obtained information or documents;
• impersonate another person or act without authority;
• facilitate fraud, money laundering, corruption, sanctions evasion, tax evasion or another unlawful purpose;
• upload malware or attempt to probe, bypass, overload, scrape or disrupt the platform or its security;
• access another User's account, documents or confidential information;
• copy, resell or systematically extract Content except as permitted by law or written licence;
• use automated output as a substitute for required professional judgment; or
• harass staff, professionals, other Users or public officials.

You retain ownership of your Uploaded Documents. You grant us a limited, non-exclusive permission to host, copy, format, transmit and otherwise process them only as reasonably necessary to operate the platform, deliver the requested Service, maintain records, comply with law and protect legal rights.

You confirm that you have authority to provide each document and that our instructed use will not infringe another person's privacy, confidentiality, intellectual-property or contractual rights. Upload only what is requested and use the designated secure channel. File acceptance by the platform does not prove authenticity, legal validity or government acceptance.

Download completed documents promptly and verify them. Electronic copies may not replace originals, certified copies, wet signatures, prescribed digital signatures, stamps, notarisation or legalisation where the applicable process requires them.

You consent to receive service communications electronically through the dashboard, email, telephone, SMS or other contact method you provide. Electronic notices are considered received when made available through the agreed channel, subject to proof of failed delivery and mandatory law.

Typed names, checkbox acceptance, one-time codes and uploaded signatures may record instructions or consent, but they do not automatically satisfy every statutory signature, witnessing, digital-signature, notarisation or filing requirement. We may require an original, prescribed electronic signature or separate verification.

Keep contact details current and review time-sensitive messages. Marketing communications are subject to your preferences and can be withdrawn without affecting necessary service notices.

Prices may include professional fees, administrative charges or bundled estimates as identified at checkout or in a quotation. Government fees, taxes, duties, bank charges, courier costs, translation, notarisation, legalisation and other third-party expenses are excluded unless expressly stated.

Payment may be required before work starts, before a filing or at agreed milestones. A payment is not acceptance of an engagement until we confirm the Service and complete required checks. We may correct an obvious pricing error before accepting an order and will offer cancellation if you do not accept the corrected price.

Payment providers process card, bank, wallet or other payment credentials under their own terms. We may receive transaction identifiers, status and limited billing information but do not promise that every payment method will remain available.

Applicable taxes will be charged or documented as required by law. You are responsible for providing accurate billing and tax information and for taxes, duties or reporting obligations imposed on you that are not expressly collected by us.

Government and third-party charges may change between quotation and payment. If an authority increases a fee or requires an additional payment, you must fund the difference before filing or completion. Money already remitted to an authority or third party is governed by that recipient's refund process.

You may request cancellation through the contact details below. Whether a refund is available depends on the accepted order, work already performed, reserved professional time, purchased third-party services, completed document preparation and amounts already paid or committed to an authority.

Unless a service-specific refund policy or mandatory law provides otherwise, earned professional fees and non-recoverable government or third-party charges are not refundable. If we cancel before completing the agreed work for reasons not caused by you, we will account for work performed and return any unearned amount that applicable law or the engagement requires us to return.

Nothing in these Terms removes a non-waivable consumer remedy. The separately published Refund and Cancellation Policy, once effective, will provide operational detail and will form part of these Terms.

Contact us promptly if you do not recognise a charge or believe a payment or refund is incorrect. Provide enough information for us and the payment provider to investigate.

A chargeback does not by itself cancel an engagement, recover a government fee or determine the merits of a dispute. We may pause affected work while a payment dispute is pending. Knowingly submitting a false chargeback or withholding material evidence may breach these Terms, without limiting legitimate rights to dispute an unauthorised or incorrect transaction.

The platform, branding, interface, original articles, templates, graphics, software and other Content are owned by or licensed to Wakil Nepal and are protected under applicable copyright, trademark and other laws. No ownership transfers to you merely because you access the platform or purchase a Service.

We grant you a limited, revocable, non-transferable licence to use the platform and Client deliverables for their intended lawful purpose. You may retain and use documents specifically prepared and paid for your matter, subject to third-party rights and any engagement terms. You may not present general Content or templates as your own publication, sell platform access, remove notices or use Wakil Nepal marks without written permission.

Feedback may be used to improve our services without identifying or disclosing your confidential information. If you believe Content infringes a right, send a sufficiently detailed notice identifying the work, location, claimed right and your authority.

The platform may connect to Government Authorities, banks, payment providers, identity services, cloud hosting, email, SMS, maps or external websites. Those services are independently operated and may impose their own terms, privacy practices, fees and availability rules.

A link or integration does not mean we control or endorse every third-party statement. We are not responsible for an independent third party's system, decision or content, but this does not exclude responsibility that applicable law places on us for selecting, instructing or supervising a processor or agent.

Our Privacy Policy explains how we collect, use, disclose, secure and retain personal information, identity records, Uploaded Documents and service communications. It forms part of the platform framework but does not reduce any professional confidentiality duty that independently applies.

You must not upload another person's personal information unless you have a lawful basis and authority to do so. Where you act for an organisation, you are responsible for giving required notices and managing authorised users. Security incidents or privacy requests should be reported through the designated contact channel without attaching unnecessary sensitive documents to ordinary email.

We may use rules-based automation, document extraction, search, drafting assistance or artificial-intelligence tools to support intake, classification, quality checks or professional work. Automated output may be incomplete or wrong and must not be treated as a government decision or personalised legal conclusion unless an authorised professional has reviewed and adopted it for the engagement.

Do not use an automated feature to make unlawful decisions about another person or to submit fabricated material. Where a material automated feature is offered directly to Users, we will describe its purpose and important limitations. Our handling of information through such tools remains subject to the Privacy Policy and applicable duties.

We aim to provide reliable access but do not guarantee uninterrupted operation. Maintenance, security events, internet or power failures, provider outages, government-portal downtime and events outside reasonable control may interrupt access.

We may update, replace or discontinue a feature when reasonably necessary for security, law, provider changes or service improvement. We will take reasonable steps to avoid materially prejudicing an accepted engagement and, where appropriate, provide another communication or delivery method.

We may restrict an account or pause a Service where reasonably necessary to investigate security, non-payment, prohibited activity, conflicting instructions, loss of authority, failed verification, professional conflict or legal risk. Where appropriate and lawful, we will explain the reason and provide an opportunity to correct the issue.

You may stop using the platform and request account closure, subject to record-retention, unpaid-fee and active-engagement requirements. Ending platform access does not automatically terminate a professional engagement; termination of representation is governed by the engagement terms and applicable professional duties.

Terms concerning payment, confidentiality, intellectual property, records, liability, disputes and provisions intended by their nature to continue will survive termination.

To the extent permitted by law, the general website and platform are provided on an as-available basis. We do not warrant that general Content is complete for your circumstances, that every error will be corrected immediately or that every external system will be available.

Professional services, if accepted, are performed with the standard required by applicable law and the engagement. No statement in these Terms excludes a warranty, consumer right, fiduciary duty or professional obligation that cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that applicable law does not permit us to exclude or limit. Any limitation is subject to mandatory consumer protection and professional obligations.

To the extent permitted by law, we are not responsible for indirect or consequential loss that was not reasonably foreseeable when the relevant Service was accepted, or for loss caused by inaccurate instructions, missed User deadlines, unauthorised action, an independent Government Authority or an external system outside our reasonable control.

Where liability may lawfully be limited, our aggregate liability arising from a particular Service will not exceed the professional fees paid to us for that Service, unless an engagement letter states a different lawful limit. This paragraph does not limit an obligation to return money held for work that was not performed.

To the extent permitted by law, you will reimburse reasonable loss, liability and third-party cost resulting from your deliberate unlawful use of the platform, forged or unauthorised documents, infringement of another person's rights or material breach of these Terms. This does not apply to loss caused by our own negligence, breach, professional misconduct or unlawful act.

We will provide reasonable notice of a covered third-party claim and will not agree to a settlement imposing an admission or non-monetary obligation on you without reasonable consultation, unless urgent action is legally required.

Raise a service concern promptly so that records can be reviewed and corrective action considered. Include the account or matter reference, relevant dates and the outcome requested, but do not send unnecessary identity documents by ordinary email.

The parties should first attempt good-faith resolution through the responsible service team and then the designated grievance contact. This does not prevent either party from seeking urgent interim relief, using an available regulator or professional complaint mechanism, or exercising a right that cannot be delayed or waived.

Arbitration applies only if a separate written engagement or agreement expressly requires it and identifies the applicable procedure.

These Terms are governed by the laws of Nepal, without excluding mandatory rights that apply to a User in another jurisdiction. Subject to any valid dispute-resolution clause in a separate engagement and the jurisdiction rules of applicable law, disputes relating to these Terms are submitted to the competent courts of Nepal.

A reference to Nepal law includes applicable legislation concerning civil obligations and contracts, electronic transactions, privacy, consumer protection, intellectual property and the specific regulated Service. Legal requirements prevail over an inconsistent contractual term.

Neither party is responsible for delay caused by an event beyond reasonable control, including natural disaster, epidemic, civil disturbance, government action, court closure, strike, telecommunications failure, cyber incident or prolonged failure of a required public portal, provided the affected party takes reasonable steps to mitigate the effect.

Force majeure does not excuse payment already due for completed work or remove duties concerning confidentiality, security and lawful handling of documents. If disruption materially prevents a Service for an extended period, either party may discuss suspension, an alternative method or termination and an appropriate accounting of fees and costs.

We may amend these Terms to reflect legal, regulatory, security, operational or service changes. The page displays its version and last-updated date. Material changes will apply prospectively after reasonable notice through the website, account or another appropriate channel, except an urgent legal or security change may take effect sooner.

Changes do not retrospectively alter a signed engagement unless that agreement permits the change or the parties agree. Continued use after the effective date constitutes acceptance only where that method of acceptance is lawful and reasonable in the circumstances.

If a provision is invalid or unenforceable, it will be limited or severed only to the minimum necessary and the remaining provisions continue. Failure to enforce a term is not a waiver. Headings assist navigation and do not control interpretation.

You may not transfer an account or engagement without our written consent. We may reorganise or transfer platform operations to an affiliated or successor entity if Client rights, confidentiality and applicable data-protection requirements remain protected. These Terms, the Privacy Policy and applicable accepted service documents constitute the agreement concerning platform use.

The English version is presently authoritative. If a Nepali translation is published, the page will identify which version governs and how inconsistencies are resolved.

Questions, cancellation requests, payment disputes, complaints and notices concerning these Terms should be sent through Wakil Nepal's Contact page or to the published company email. Include enough information to identify the account or matter, but do not attach sensitive documents unless we provide a secure method.

Formal notices to Wakil Nepal should identify the sender, contact details, relevant account or matter, facts and requested action. We may verify identity or authority before disclosing account information or acting on a request.